Cancellations and Refunds Policy

You agree to the electronic delivery of Content being initiated concurrently with the placement of your order.

You will not be able to cancel your order once it has been processed, and acknowledge that the nature of the Content is such that it cannot be returned.

In the Event that after your purchase you discover and promptly inform GeneXus Marketplace that

a)       the Content license you have purchased is faulty;

b)       the Content GeneXus Marketplace delivers to you does not match the description of the Content you ordered via the GeneXus Marketplace; or

c)       technical problems delayed or prevented delivery of your Content,

your sole and exclusive remedy with respect to such Content will be either replacement of such Content, or refund of the purchase price paid for such Content, as determined by GeneXus Marketplace. Otherwise, no refunds are available. If you encounter any of the above issues, please contact GeneXus Marketplace Customer Support at marketplace.genexus.com.

In the Event GeneXus Marketplace opts to provide you with a refund, GeneXus Marketplace will attempt to process the refund within thirty (30) days.

Please note that GeneXus Marketplace may not be able to process your customer support request if you are unable to provide your Transaction ID, which is provided to you by GeneXus Marketplace following your Content license purchase from the GeneXus Marketplace; provided you have supplied GeneXus Marketplace with a valid e-mail address at the time of purchase. GeneXus Marketplace may only process refunds for Content where the total price is above the monetary limit stipulated in applicable local legislation.

Last updated: March 11, 2011