Cancellations and Refunds Policy
You agree to the electronic delivery of
Content being initiated concurrently with the placement of your order.
You will not be able to cancel your order
once it has been processed, and acknowledge that the nature of the Content is
such that it cannot be returned.
In the Event that after your purchase you
discover and promptly inform GeneXus Marketplace that
the Content license you have purchased is
the Content GeneXus Marketplace delivers to you
does not match the description of the Content you ordered via the GeneXus
technical problems delayed or prevented delivery of your Content,
your sole and exclusive remedy with respect
to such Content will be either replacement of such Content, or refund of the
purchase price paid for such Content, as determined by GeneXus Marketplace.
Otherwise, no refunds are available. If you encounter any of the above issues,
please contact GeneXus Marketplace Customer Support at marketplace.genexus.com.
In the Event GeneXus Marketplace opts to
provide you with a refund, GeneXus Marketplace will attempt to process the
refund within thirty (30) days.
Please note that GeneXus Marketplace may
not be able to process your customer support request if you are unable to
provide your Transaction ID, which is provided to you by GeneXus Marketplace
following your Content license purchase from the GeneXus Marketplace; provided
you have supplied GeneXus Marketplace with a valid e-mail address at the time
of purchase. GeneXus Marketplace may only process refunds for Content where the
total price is above the monetary limit stipulated in applicable local
Last updated: March 11, 2011